Ulrike-Black Peter Kaiser

Prompt Shipping and Professional Packing

Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we are able to offer a variety of shipping options. Our warehouse staff is highly trained to pack your goods precisely according to the specifications we provide. Your products will be subjected to an extensive inspection and be properly packaged prior to being sent out. We deliver to thousands of customers each day across various countries. This shows our commitment to becoming the biggest retailer online in the world. Both Europe as well as the USA have warehouses and distribution centres.

Please note that orders with multiple items are subject to a processing period that is based to the particular item.

Before shipping before shipping, we'll examine thoroughly the items you've purchased. The majority of orders are shipped within 48-hours. The estimated delivery time is between 3-7 days.

Returns

Due to the multiple parties involved such as the factory and the warehouse, we're unable to completely manage our stock. The actual stock can change at any moment. Be aware that your order may be out of stock once your order has been made.

The period of time is 30 days. If it's been more 30 days since the date you made your purchase, we unfortunately can't give you a complete exchange or refund.

Your item must be in the original packaging and be unused. It must also be returned in its original packaging.